Bookings | Doll Face Melbourne

Policy

All appointments made will require a non refundable $20 fee that will be deducted from the total of your service on the day.

Please note that fee is for that appointment only and is not transferable.

This applies for all services.

Unfortunately, when you cancel last minute someone else also missed out on an appointment. Your time is valuable and so is ours. Under some circumstances, If you provide a medical certificate within the 48 hours of your cancellation, fee will be waived. If no medical certificate is provided within this time frame your fee will be charged to your card.

If you are wanting to pay by card, a 2.2% surcharge applies. This facility will be available soon.

Cancelling or rescheduling fees:

less than 48 hours notice will incur in 50% fee of your appointment. Less than 24 hours notice will incur in

full payment of your appointment.

Please do not book if you have had a lash lift done within the past 6 weeks, or if you’ve had your eyeliner tattooed.
Please let us know if you have lashes on from another salon. Doll Face Melbourne has high standards and we are not able refill work from other salons and you will need to book in more time with your appointment for a removal.
Gift vouchers are valid for 12 months from the purchase date.
If you are a no show you will not be rebooked.
We are not responsible for any allergic reactions you may experience from the glue. This is a risk you are taking. Should it happen, it will occur within 24-48hours. If this happens please seek for medical advice.
Glue sensitivity can happen at any time, even if you have had lashes on for the past 2 years or 5 years, a reaction to glue can happen at any time. Symptoms are usually swollen eyelids or extremely red eyes.
If you have any concerns a patch test is available for those with sensitive eyes or first timers.
We are not responsible for any reactions occurred If you wish to go ahead without a patch test.

Before your appointment;

It is better to arrive 5 mins early rather than 5 minutes late to your appointment.
If you are late, your appointment will be cut short, and If you are more than 15 minutes late your appointment will be classified as a cancellation and full payment of your appointment will be charged.
If you are sick, please reschedule. Due to safety reasons, sick clients will not be lashed. Provide us with a medical certificate within 48 hours to waive the fee.
This is your time to relax. No friends, partners and especially no kids are allowed to come in to the treatment room during your appointment.
Please remove all makeup. For best results please do not wear any eye makeup on the day of appointment. This will also result in poor retention of your extensions. You will also lose lashing time.
Please do not come with wet hair.

After your appointment;

Please follow after care instructions.
Doll Face eyelash cleanser must be used daily.
If lashes have shed more than a standard refill, you will be charged accordingly.
You must have at least 20-25 lashes per eye, to be qualified for a refill.

Once the form is completed and your appointment time and date has been confirmed,

a non-refundable fee of $20 for the appointment is required.

For any questions regarding appointments

If you agree to the above, please click "SUBMIT FORM" below and fill out the attached form.

After the form is completed, we will get in contact with you to make your appointment.

SUBMIT FORM

Bookings: Services

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